Gomba District Local Government wants to hear from you when something goes wrong. Anyone affected by the district's services, projects, staff or officials can raise a grievance. It is free, and you will not be punished for raising a concern in good faith.

Submit a grievance online

What you can raise

• Poor or delayed services in health, education, water, roads, agriculture and other sectors
• Problems with a government project or contractor, including land, compensation and environmental effects
• Misconduct by a district staff member or official
• Suspected fraud or corruption
• Gender-based violence, abuse or another safeguarding concern linked to district work

How to lodge a grievance

• Online: fill in the grievance form. You will get a reference number straight away.
• In person: visit the Office of the Chief Administrative Officer, Gomba District Local Government, P.O. Box 76, Mpigi.
• By email: [email protected]
• By phone: +256 772 440682
• Through your sub-county or town council: ask the sub-county chief or town clerk to record and forward your grievance.

You may stay anonymous. If you do, the district cannot contact you about the outcome, so keep your reference number.

What happens next

1. Received and recorded: your grievance is logged and given a reference number.
2. Acknowledged: if you left contact details, the district confirms that it has received it.
3. Reviewed: the Office of the Chief Administrative Officer passes it to the responsible department, which looks into it.
4. Resolved: the district takes action where the grievance is valid and tells you the outcome.
5. Escalated: if you are not satisfied, you can ask for a review by the Chief Administrative Officer or take the matter to one of the bodies below.

Response times: to be confirmed by the district.

Confidentiality

Grievances are handled confidentially and shared only with the officers who need to deal with them. Reports of corruption, abuse or gender-based violence are treated with extra care.

Other places to seek help

• Office of the Resident District Commissioner, at the district headquarters
• Inspectorate of Government: corruption, abuse of office and maladministration
• Uganda Human Rights Commission: human rights violations
• Ministry of Local Government: oversight of local governments
• In an emergency, call the police on 999 or 112. For child abuse, call the Sauti child helpline on 116 (toll-free).